#LANSWEEPER PROFESSIONAL FULL#
#LANSWEEPER PROFESSIONAL SOFTWARE#
#LANSWEEPER PROFESSIONAL FREE#

Users find the productвЂ™s reporting functionality difficult to learn and feel that its interface could be made simpler. Pros *Д¬apterra reviewersВ find the productвЂ™s interface and features easy to customize according to business needs. This allows agents to search for and manage IT assets from within the help desk interface. LansweeperвЂ™s selling point is its seamless integration with asset management systems.

Features include email ticketing, SLA management, website ticket management, agent collaboration, reporting, and role-based access. Lansweeper is an IT asset management and service desk solution for businesses of all sizes. Lansweeper :В IT help desk and asset management solution Ticketing workflow in Freshservice ( Source)Дў. Prices range from $19 to $99 per agent, per month. Some users also feel that the product should integrate with more customer support systems.ДЇreshservice is available in four pricing plans: Blossom, Garden, Estate, and Forest. Users like the reporting and dashboard features as they provide an overall picture of agents and tickets. Some users say they are not always able to locate assets using keywords in the search functionality. They are also able to quickly learn its features. Pros *Д¬apterra reviewersВ find the product easy to set up and deploy. Key features include incident tracking, knowledge base management, SLA management, reporting, contract management, and audit log.ДЇreshserviceвЂ™s unique selling point is that it lets you create ticket assignment rules in a visual workflow, and view the workload at each stage. Freshservice: IT service management (ITSM) and service desk solutionДЇreshservice is a cloud-based IT help desk solution for businesses of all sizes.

High functionality rating:В The products should have a minimum functionality rating of 4.2 out of 5 on Capterra.Д«ased on our analysis, the following are the best alternatives of Spiceworks (listed alphabetically).ДЎ.

High recommendation rating:В The product should have a minimum average recommendation rating of 4 out of 5 on Capterra.

A minimum of 20 user reviews on Capterra, published in the past two years:В This ensures there are a sufficient number of reviews to analyze the pros and cons of the products.

Small business-specific pricing:В The product must offer at least one pricing plan tailored to small and midsize business (SMB) needs.

Core Spiceworks features:В The product must offer core Spiceworks features: ticketing, workflow management, incident tracking, and reporting.

Comparable pricing:В To address the ROI aspect, each alternative has a starting price of less than $20 per agent, per month.

Selection criteriaД«elow is the criteria that we used to identify the Spiceworks alternatives:

#LANSWEEPER PROFESSIONAL FULL#

See the full list of Spiceworks alternatives here. This article looks at four highly rated Spiceworks alternatives.

#LANSWEEPER PROFESSIONAL SOFTWARE#

WeвЂ™ve analyzed about 190 different help desk software solutionsВ to provide you with the best Spiceworks alternatives for your business.

If you have to eventually switch to another product because Spiceworks doesnвЂ™t fit your business needs or lacks particular features, youвЂ™ve wasted time and effort, thereby costing your business in terms of hours worked on deployment and training.

For instance, Spiceworks doesnвЂ™t offer SLA tracking and live chat, and therefore will not be useful for businesses that need these features.

There are other products with advanced functionalities that may better align with your business needs.

And since thereвЂ™s no paid version of the product, thereвЂ™s no way to get rid of them.

Spiceworks makes money from ads, but those ads can be obstructive for some business users.

In fact, it can even prove more expensive than some paid products.

#LANSWEEPER PROFESSIONAL FREE#

Capterra reviewersВ have rated the software highly-itвЂ™s free and has free customer support, and itвЂ™s packed with essential help desk features such as ticketing, email support management, and knowledge base management.Д«ut despite these advantages, Spiceworks may not be the best product for your IT help desk needs. When it comes to managing your IT help desk, Spiceworks can be an amazing product. Spiceworks isnвЂ™t the only option-check out these 4 products to fulfill your service desk needs.

Lansweeper professional